Getting to know [him]

Resume

Dylan Le Nguyen is an operations and supply chain professional with hands-on experience in import operations, warehouse control, bulk cargo coordination, customer claim handling, SAP workflow building, and data-driven reporting.

His professional journey at Kaiser Group shaped his practical understanding of chemical logistics, vessel operation, DG cargo, warehouse coordination, delivery control, and cross-functional teamwork.

duong.lenguyentung@gmail.com (+84) 909 0713 02 Logistics • Supply Chain • Operations
Kaiser Group workshop photo Bulk vessel operation at Kaiser
Professional chapter Kaiser Group

Professional direction

From daily execution to systemized operations.

Dylan’s work connects practical logistics execution with structured documentation, reporting visibility, and process improvement. His role often requires coordination among sales, warehouses, transporters, inspection parties, customers, and internal operations.

He focuses on making operational information clear, traceable, and useful for decision-making: from delivery tables, incoming shipment visibility, warehouse stock control, incident reports, to SAP process testing.

Chemical warehouse operation

Kaiser Group / K-Chem Vietnam

Import Leader & SAP Builder

A hands-on role across bulk import, DG delivery, warehouse coordination, SAP workflow building, reporting, and customer issue resolution.

  • Coordinated approximately 6–7 bulk vessels/month.
  • Handled around 80–100 daily delivery orders.
  • Worked with SAP vendor to design, test, and deploy operating workflows.
  • Built reports for delivery alerts, incoming shipments, sales performance, transport cost, and warehouse cost.
  • Followed up customer claims, root-cause analysis, evidence collection, and CAPA.

Kaiser experience

Work moments

Kaiser Group year-end party 2025
Year-end party with Kaiser Group team.
Kaiser team dinner
Team dinner and internal bonding.
Kaiser Group training workshop
Team workshop and knowledge sharing.
Kaiser Group team building
Team building activity.
Chemical warehouse storage
Warehouse operation and stock control.
Bulk vessel operation
Bulk vessel operation and on-site coordination.
Sampling operation on bulk vessel
Inspection and sampling activity during vessel operation.

Work experience

Selected timeline

Current

Warehouse & Operations Control

Claim Case Management / Warehouse Operator

Supporting warehouse control, bonded warehouse procedures, stock movement monitoring, customer audit preparation, compliance documentation, and incident follow-up.

  • Coordinate warehouse operation data and reporting for internal control.
  • Support bonded warehouse declaration and document flow with customers and customs stakeholders.
  • Prepare operational evidence, audit documents, and corrective action follow-up.
Warehouse operation
2024 - 2026

Import Leader & SAP Builder

Kaiser Vietnam / K-Chem Vietnam

Led import and delivery coordination for chemical supply chain operations, including bulk vessel planning, DG shipment handling, SAP workflow testing, customer claim investigation, and management reporting.

  • Coordinated approximately 6–7 bulk vessels/month and 80–100 delivery orders/day.
  • Worked with SAP vendor to design, test, and deploy operational workflows.
  • Built dashboards and reports for delivery, sales performance, incoming shipments, transport cost, and warehouse cost.
  • Handled customer claims by coordinating with transporters, inspection parties, warehouses, and customers.
Vessel sampling operation
Earlier

Sales Leader / Export Sales / Project Support

Tamyco • ATC Furniture • Starslink Logistics

Built a foundation in customer service, sales coordination, research support, export sales, quotation preparation, vendor coordination, and logistics project execution.

  • Maintained relationships with VIP, tender, and corporate customers.
  • Supported export sales, domestic projects, product information, and online sales channels.
  • Joined logistics research and lab projects, including equipment procurement and report preparation.
Dylan Le Nguyen portrait

What he works on

Operations themes

01

SAP / ERP Workflow

Process mapping, UAT, workflow testing, SOP writing, and practical deployment for operations teams.

02

Reporting & Visibility

Delivery alerts, incoming shipment reports, sales performance reports, cost tracking, and operational dashboards.

03

Claims & CAPA

Incident investigation, root-cause analysis, evidence collection, customer communication, and preventive action follow-up.

04

Warehouse Control

Stock movement control, bonded warehouse procedures, audit readiness, and compliance support.

Education

Business foundation & continuous learning.

Team building memory

May 2021 - Dec 2022

Western Sydney University

Master of Business Administration - MBA

Oct 2017 - Aug 2020

Hoa Sen University

Bachelor of International Business

Technical learning

Tools & Data

Advanced Excel, Power Query, Power BI, Tableau, SAP/ERP workflow, SQL and process documentation.

Kaiser team dinner memory

Personal value

Creative • Commitment • Connection

A resume is not only a list of positions. It is a map of how discipline, people, systems, and personal values become a more reliable way of working.

Contact Dylan